Returns and Exchanges

Returns are permitted within 15 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging. Returns that adhere to our Return Policy will be refunded the purchase price. Return shipping cost is the responsibility of the customer and we suggest returns via a trackable carrier.

Return/Exchange Portal                                                                                                                                                                                                                                                                                         

Refunds               

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, your refund will be processed, and a refund will automatically be applied to your original method of payment. Please allow up to 7 days after your return items have been received for the refund to be processed. Refund on sale items will be refunded at the sale price. 

Returns / Exchanges must meet the above criteria. Any items sent back that do not meet the above criteria will be returned at the customer's expense.

Further questions about our policy? Email us at hello@blueyedhorse.com and let us know how we can help!  

Thank you!